Helpdesk
Dies sind die häufigsten an uns gestellten Fragen und Antworten. Klick auf eine Frage, um die Antwort zu lesen.
General
Because we know by experience how much you, your friends and relatives enjoy a website like this one when you're abroad.
Yes, as long as you hold on to our general conditions
The content of a diary remains available as long as it is being visited. A diary can be automatically deleted when it hasn`t been visited or has seldom been visited within a period of three months. In this case, the admin of this diary will automatically receive an e-mail message telling him that his diary will be deleted in 30 days. The admin has to login to his admin page within this period to prevent removal.
In your admin page you can see for how long the current Photo and video space remains available. You will automatically receive an email message about continuing the photo and video space in the last month before your photo and video space expires. If you don
See our general conditions
Signing in and signing out
You can signout for your diary by signing out in the settings page within your admin page. On special requests, a diary can also be deleted by the helpdesk of WherAreYou. An email to our helpdesk containing the password of the admin pages is all you need to do.
Yes, as long as you hold on to our general conditions
As long as a diary is visited its contents remain available. It will only be automatically removed if it has not been visited for three months or if it is very rarely visited during this period. If this be the case, you will automatically be informed that the site will be removeed in 30 days time. If you want to prevent this you should log in to your admin page within this period.
Diary
Your internetbrowser probably shows a 'cached' (dated) version of the webpage. This cached page was once saved by your internet browser to speed up loading webpages. In order to correct his, change the cache settings in your browser to NEVER check for newer versions of web pages.
Homepage
You probably have configured in your settings that your diary may not be shown on the homepage. maybe you published less than 3 messages. Only diaries with three or more recent messages will be included on the homepage.If you have a diary with a visitor password it also will not be shown on the homepage.
Pictures
10
In order to keep whereareyou.net free of charge, in this way reducing the hosting charges, everyone can publish up to 10 photos. At a small charge you can publish more photos. Please refer to your admin pages under 'Your account' to upgrade your account.
Your computer probably connects to the internet using a so called 'firewall'. Please make sure the securicy policy for whereareyou.net is somewhat less strict.
I takes so long, because the photo you are trying to publish is probably very large (more than 200 KB) and your connection to the internet is not so fast (slower than 20KB per second) Your photos are certainly too large if you try to publish them straight from your digital camera! You can reduce photo image size with a simple programme called 'PictureTray'. Resize your photo image files to 400 pixels wide or 400 pixels height. PictureTray is small, free and runs without a install procedure, so it's ideal for using in internet cafes with restricted rights:
http://www.picturetray.com/. It takes about 2 minutes by modem.
All you have to do when using uploadtray:
1.
Download uploadTray to your desktop
2. Log on
3. Select your photo files
4. Click the "upload files" button
5. Hold on a minute and
The photos on whereareyou.net are reduced in such a way that they look fine on the monitor of your computer and can still be shown fast through the internet. But if you would have these pictures printed at a photograpy shop, the result would be very block-like. Printing on a normal inkjet printer gives reasonable results, but not more than that.
Unfortunately you can only place your photos one by one.
Yes, you can, but please realize that this is not (yet) what our service is meant for. It is meant to support the messages form the diary (not the other way around). Besides they are not suitable to be printed afterwards. Would you like a website in order to save your digital camera pictures during your travel? Please contact us and if many people appear to be interested, we'll consider implementing this feature.
Besides the twenty styles it is not possible to change it directly, but when you mail your banner to us, we can place it for you. It should be a .jpg file of 650x80 pixels exactly and not larger than 15 KB in size.
Origin Concept and Contact
Its aim is to enable everyone that's on a travel, to keep in contact with the home front.
Yes, posting messages and reactions and a maximum of 10 photos is free, without any technical actions and without your email address being used by other companies.
Because we know by experience how much you, your friends and relatives enjoy a website like this one when you're abroad.
Tell your friends relatives and acquaintances about it!
This website is founded by Robbert and Jasper and is constantly being developed by a fastly growing team of programmers, designers and communication experts.
When Jasper's girlfriend went on a traineeship to India in 1999, he came up with the idea to make a special website for her, so that she could share her experiences with her relatives, friends and acquaintances. It didn't take long before a hand full of other travellers also wanted to have a diary like hers, so in May 2003, the Dutch version of whereareyou.net was born: waarbenjij.nu. In May 2004 waarbenjij.nu got his big sister : whereareyou.net.
Great! Please mail us your idea at helpdesk@whereareyou.net.
Please mail us at helpdesk@whereareyou.net.
RSS Feeds
A RSS-Feed is a new kind of application on the internet. The advantage of RSS Feeds is that you are automatically being updated about new messages on a website. When you install a simple program which regularly picks up RSS-Feeds on your computer, you are able to always be up to date about all the messages on WhereAreYou, without needing to browse to the website!
Often the RSS-logo links directly to the textfile of the RSS-Feed. Click on this example:
The most common applications of RSS are the so called RSS-readers. These are available in different sorts and sizes for all platforms (Mac, Windows, Linux). They all collect Feed data and give you an overview of the contents. Besides that they give an alert when new content is being placed on a website.
The most used RSS-readers are:
Feedreader (Windows; free)
RSSReader (Windows; free)
Sharpreader (Windows; free)
AmphetaDesk (Linux,Mac, Windows; free)
NetNewsWire(Mac; free)
NewzCrawler (Windows; paid)
Radio UserLand (Mac, Windows;paid)
Syndirella(Windows; free)
WhereAreYou offers several feeds. You can sign up for the Feeds in which you are interested. All you need to do is copy-paste the following URL in your RSS reader.
All newest messages
http://www.whereareyou.net/index.php?page=rss 
Newest messages of a diary
example:
www.jordansowle.whereareyou.net
TIP: this link can also be found on the bottom of each diary
Newest messages within a countryExample:
Australia
TIP: This link can also be found on the bottom of every search result page
Newest messages within a certain region of a country
Example:
Alice Springs Area, Australia
TIP: This link can also be found on the bottom of every search result page
Most RSS-Feeds are free of charge. WhereAreYou is also free!
No. You can also visit the website when it suits you. The advantage of RSS-Feeds is that you are being updated automatically about new messages
Video's
You can post 2 video's free of charge. You can upgrade this limit by ordering extra photo and video space.
Posting takes long because your video file is probably very large. An average video costs 100kb a second. A movie of 30 seconds can have a size up to 3megabyte (=3000kb). In an internetcafe the internet connections are usually very slow. With an upload speed of 5 kilobye a second it takes 10 minutes to post a video. Easyupload makes sure that the post will succeed by posting the video in small parts.
Easyupload only works with windows at the moment.
Extra picture and video storage
An upgrade is an increase of the maximum amount of photos you can post. You can upgrade your photo space the entire year, except for the last month, the month that your photo space will expire. In this month it is only possible to prolong your photo space. If you don't prolong your package, your photo's will be deleted. A month before your photo space will expire, you'll get a warning by email.
You already upgraded your photo package but still want to post more photo's? In that case you'll only pay the difference in price between your current package and the new package. For example: you have space for posting 200 photo's (EUR 18,- for the entire year) but you want space for posting 400 photo's (EUR 30,- for the entire year). In that case you'll only pay the difference (EUR 12,-) instead of another EUR 18,-. The expiry date of your photo package will stay the same.
Prolong your photo package. You prolong your package to prevent your current photos from expiring. Prolongation is only possible in the last month of your package period, the twelfth month of your package, and shall be for another year.
An upgrade is an increase of the maximum amount of photos you can post. You can upgrade your photo space the entire year, except for the last month, the month that your photo space will expire. In this month it is only possible to prolong your photo space. If you don't prolong your package, your photo's will be deleted. A month before your photo space will expire, you'll get a warning by email.
A prolongation is to prevent your photos from expiring. Prolongation is only possible in the last month of your package period, the twelfth month of your package, and shall be for another year.
The costs for paymentsystems that we have to pay, are strongly increased. That's why we charge a part of these costs. On the other hand, payments are much faster, safer and more clear to our customers now.
Travel Album
The Album is Ring-Bound and can contain a maximum of a 100 pages. Because of this maximum it is possible to send the album by regular post.
The amount of pages needed in your album is being calculated through the amount of stories, reactions and photos in your Travel Diary. If this is over a 100 pages, you'll see an overview of all your stories, whereupon you can select the stories and photos that have to be in your first album. When you finish the order for your fist album, you can do the same for your second (and perhaps third) album.
For now it is only possible to choose a white or black background. These colors provide smooth and readable pages, which the use of other colors, like red or yellow, can't guarantee. To prevent you from a disappointment, we now only offer black and white as background colors.
Horizontal photos differ in size:
- width: 2,8 inch and height: 2 inch or
- width: 2,8 inch and height: 1 inch.
Vertical photos have the following size:
- width: 1,5 inch and height: 2 cm.
Maps have a maximum of 2,8 inch (width) and differ in height.
See our general terms of business
Apple computers
Mostly, WhereAreYou.Net doesn't cause much trouble for the Apple user. But in a few cases it is possible that some functions don't work like they're supposed to. If you're one of the few, we suggest to use the Safari browser. This excellent browser is safe, supports all of the WhereAreYou.Net functionality and is a free downlaod on the Apple-website.
Miscellaneous
